"Ice Pack Reviews"
Shipping and Returns
Shipping and Returns:
At CoolRelief.net we strive for excellent customer service, so our fulfilment process is as quick and efficient as possible. All product orders placed by 3:00 P.M. (CST) will be shipped the same business day. All product orders placed after 3:00 P.M. (CST) will be shipped the following business day. All of our in stock products ship from Norman, Oklahoma via UPS or USPS services.
As always, save even more with our $4.99 flat rate shipping!!!
Cancellations, Returns, and Warranty Information:
All items sold by and for Cool Relief LLC and CoolRelief.net come with a 90 day return period and 1 year product warranty. Terms and conditions may apply.
Cool Relief Cancellations, Returns, and Warranty Terms and conditions:
Cool Relief LLC will accept and replace or credit refunds for any products purchased from the CoolRelief.net website and /or any affiliate seller programs under the following conditions:
Cancellations: (up to 24 hours) Orders from the CoolRelief.net website can be cancelled with full refund or reimbursement credited to the account responsible for payment if the product has not left our distribution center.
Returns: (up to 90 days) Cool Relief LLC will accept returns from the CoolRelief.net website up to 90 days from the date of purchase if products are unused, unaltered, and are shipped back in the same state or form as they were delivered. For health resons we can not accept merchandise that has been worn. A refund for the amount of the purchase less 25% for shipping/restocking fees will be credited to the account responsible for payment. Proof of purchase within 90 days and from CoolRelief.net will need to be established by providing the order number on the receipt from purchase.
Product Warranty: (up to 1 year) Any product that bears manufacturer defect (within 1 year of purchase) which alters the use of the product or it's efficiency may be exchanged for an identical item upon inspection after return. If the item is no longer in stock or available, Cool Relief LLC will exchange the item for gift certificate equal to the value of purchase.
*A 25% restocking fee for all returned items covers return shipment and restocking costs, please email us before returning your product. All orders need a return authorization number.
Learn more about our ice pack manufacturers, and other product manufacturers:
ActiveWrap
A to P Total Knee Wraps
ColdOne
CoolRelief
FlexiFreeze
Icy Cools
Polar Breeze
Pro Ice
RecoverGear/Fizio
ShowerShield
Total Ice Therapy
Trainers Pick
Wondershade II