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Shipping and Returns Policy

Return an Item:

This will provide you a prepaid return label and instructions for returning your item for refund. 


Shipping and Returns at

At we strive for excellent customer service, this is why we have made our fulfilment process as quick and efficient as possible. We offer low flat rate shipping options to all 50 states (Free shipping when you spend $25 or more) and international destinations. Orders placed by 2:00 P.M. (CST) will be shipped the same business day, orders placed after 2:00 P.M. (CST) will be shipped the following business day. 

Cancellations, Returns, and Warranty Information:
Returns are free and easy! All items sold by and for Cool Relief LLC and come with a 30 day free return period and 1 year product warranty. Terms and conditions may apply.

Cool Relief Cancellations, Returns, and Warranty Terms and conditions:

Rest assured, Cool Relief LLC will accept and replace or credit refunds for any products purchased from the website and / or any affiliate seller programs under the following conditions: 

Cancellations (up to 24 hours): Orders from the website can be cancelled with full refund or reimbursement credited to the account responsible for payment if the product has not left our distribution center. Make sure to contact our customer service department with your order information as soon as possible. As we strive for faster and more efficient service, we are continuously packing orders and sending orders through shipment. Cancellations with a full refund are only available until the shipment leaves our facility.*

(up to 30 days): Cool Relief LLC will accept free returns from the website up to 30 days from the date of purchase if products are unused, unaltered, and are shipped back using the included prepaid return label, and must be in the same state or form as they were delivered. For health reasons we can not restock used merchandise back into our inventory. A refund for the amount of the purchase will be credited to the account responsible for payment. Proof of purchase within 30 days and from will need to be established by providing the order number on the receipt from purchase. For a faster return transaction, include this information in an email to our customer service department with a brief explanation of the return.

Product Warranty (up to 1 year): Any product that bears manufacturer defect (within 1 year of purchase) which alters the use of the product or it's efficiency may be exchanged for an identical item upon inspection after return. If the item is no longer in stock or available, Cool Relief LLC will exchange the item for gift certificate equal to the value of purchase. No restocking fee is deducted from product warranty related returns.


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