Shipping and Returns
Shipping and Returns at CoolRelief.net:
At CoolRelief.net we strive for excellent customer service, this is why we have made our fulfilment process as quick and efficient as possible. All orders are shipped free to all 50 States, we also offer low flat rate shipping options to all international destinations. Orders placed by 2:00 P.M. (CST) will be shipped the same business day, orders placed after 2:00 P.M. (CST) will be shipped the following business day.
Cancellations, Returns, and Warranty Information:
Returns are free and easy! All items sold by and for Cool Relief LLC and CoolRelief.net come with a 30 day free return period and 1 year product warranty. Terms and conditions may apply.
Cool Relief Cancellations, Returns, and Warranty Terms and conditions:
Rest assured, Cool Relief LLC will accept and replace or credit refunds for any products purchased from the CoolRelief.net website and / or any affiliate seller programs under the following conditions:
Cancellations (up to 24 hours): Orders from the CoolRelief.net website can be cancelled with full refund or reimbursement credited to the account responsible for payment if the product has not left our distribution center. Make sure to contact our customer service department with your order information as soon as possible. As we strive for faster and more efficient service, we are continuously packing orders and sending orders through shipment. Cancellations with a full refund are only available until the shipment leaves our facility.*
Returns (up to 30 days): Cool Relief LLC will accept free returns from the CoolRelief.net website up to 30 days from the date of purchase if products are unused, unaltered, and are shipped back using the included prepaid return label, and must be in the same state or form as they were delivered. For health reasons we can not restock used merchandise back into our inventory. A refund for the amount of the purchase will be credited to the account responsible for payment. Proof of purchase within 30 days and from CoolRelief.net will need to be established by providing the order number on the receipt from purchase. For a faster return transaction, include this information in an email to our customer service department firstname.lastname@example.org with a brief explanation of the return.
Product Warranty (up to 1 year): Any product that bears manufacturer defect (within 1 year of purchase) which alters the use of the product or it's efficiency may be exchanged for an identical item upon inspection after return. If the item is no longer in stock or available, Cool Relief LLC will exchange the item for gift certificate equal to the value of purchase. No restocking fee is deducted from product warranty related returns.
Please email email@example.com with a brief explanation for the return and your order information. Make sure to do so before returning your product, all orders need a return authorization number. Failure to do so may result in a non-refund. Please send all return shipments to our following Address:
Cool Relief LLC
P.O. Box 2067
Noble, OK 73068