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FAQs

How long until my order ships

All orders ship within 1 business day, in many cases they will ship the same day the order is placed.

How do I know when my order has shipped?

Once an order has been shipped you will receive an email or text message (depending on what you provided during checkout) with a tracking number when your order has shipped. If you do not receive a shipping email or text message, please email us at customerservice@coolrelief.net or call us at 1-800-475-1609.

What do I do if items arrive damaged or break in use?

All our products come with a 6-month warranty and will be replaced for any defect or flaw. You will be provided a return shipping label and a replacement product will be shipped. To make a claim please email us at customerservice@coolrelief.net or call us at 1-800-475-1609.

How long does shipping take?

All orders are shipped by either FedEx 2day or Priority Mail and include free Saturday delivery. Once shipped the item should take no more than 3 business days (including Saturday) to arrive. If it has been more than 3 business days since the order shipped and you have still not received your order, please email us at customerservice@coolrelief.net or call us at 1-800-475-1609.

Is there sales tax?

Sales tax only applies to orders placed in the state of Oklahoma.

How do I cancel or change my order?

Orders can be canceled or changed up until the item ships. Please contact us at customerservice@coolrelief.netor call us at 1-800-475-1609 for orders that need to be canceled or changed. If the item has already shipped, you will need to refuse the shipment or mail it back before we can process a refund.

Do my Ice Wrap have a warranty?

Yes, all our ice wraps and cloth coverings come with a 6-month warranty against all defects. If you item is in need of a warranty replacement please email us at customerservice@coolrelief.net or call us at 1-800-475-1609.

Is any of my personal information sold or shared?

NO! CoolRelief.net will never sell, share, or use any information you provide for marketing purposes. We will only contact you regarding issues with orders you have placed with us.

Do you ship to international destinations?

YES! CoolRelief.net ships worldwide, with limited exceptions. During checkout our international shipping rates will be calculated and offered based on your shipping address. These rates are provided directly from the carrier and we never profit off shipping. International shipping transit times will range from 4-18 business days depending on the location. Most shipments to Canada and the UK will take 2-4 business days to arrive.